Refund & Return Policy

At ModiFans, every item is made just for you through our print-on-demand process. Because each product is custom printed, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind.

That said, your satisfaction matters to us, and we’ll always make it right if there’s a problem with your order.

1. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, misprinted, or with a manufacturing defect:

You are eligible for a free replacement or a refund, whichever you prefer.
Claims must be submitted within 20 days of delivery.
You may be asked to provide clear photos of the item showing the issue.
The defective item does not need to be returned.

2. Lost or Missing Orders

If your order never arrives or is lost in transit:

Please contact us, and we’ll work with our print partner to investigate.
Once confirmed, we will issue a free replacement or refund.

3. What Is Not Eligible for Refunds or Returns

We cannot provide refunds or exchanges for the following:

Wrong size, color, or product ordered by the customer
Customer “change of mind” after ordering
Small variations in product or print placement (within standard tolerance)
Design quality issues if the uploaded photo or file was low resolution or blurry

4. Refunds

Approved refunds are processed back to your original payment method.
Please allow up to 5–10 business days for the refund to appear, depending on your bank or card provider.